We try to support all users, but please realize that we can't offer unlimited support to free data and open-source software. Please be respectful of our time by trying to work through problems yourself before asking questions. Read the appropriate user’s guides and theory manuals; read the FAQ and use our forum's search feature before asking questions. If you still have unanswered questions, please post them on our forum. It is far easier to support our extensive user base if everyone makes use of the forum. You will need to create a separate account to post on our forum. Instructions for creating a forum account are available here.